Payment, Shipping and Exchange

We provide FREE SHIPPING WORLDWIDE.
Shipping times mentioned below are as per Hong Kong Postal Service. If the product ordered is not in our inventory, kindly give us additional 5 business days to prepare one.
FREE shipping to below locations  Shipping time in business days  HongKong Postal Service link
Hong Kong  3 - 4 business days
United States, Canada, Australia, New Zealand, Russia, Great Britain, France, Germany, Norway, South Korea, Singapore and Vietnam 7 - 14 business days A tracking reference will be provided. Use the affixed link for HongKong Post e-express
For all other countries 10 - 15 business days HK Post Registered Mail
Remote locations Kindly contact us at info@charmssoul.com
 
Kindly note, Charmssoul does not take responsibility for customs clearance, duty and tax for your own country. 
 
Payment
You can view price of our products in 5 different currencies HKD, USD, GBP, AUD and SGD however payment can be only done in US Dollars (USD).  
We use secured and encrypted payment gateway - PayPal Express Checkout. You can checkout as a Guest without having a PayPal account in 3 simple steps
1) Click the ‘Checkout' button
2) confirm pre-populated shipping, billing address and payment details. Click on 'Complete Order'
3) You will be directed to PayPal website where you can log in to your PayPal account or checkout as Guest (PayPal account is not required).
PayPal accepts Visa, Mastercard and Amex.
 
Exchange
We check every product before it gets delivered. Kindly contact us within 7 business days from date of your purchase if you wish to exchange.
We will only exchange the product if it is damaged or has a defect. Kindly note, we won't exchange if the size ordered during the purchase was incorrect.
Also note, there could be few shades of color difference in the delivered product against photo advertised on the website. We will not exchange the product in this case.
Shipping charges for returned or exchanged products (not due to damage or defect) will not be borne by Charmssoul. 
  
Do feel free to contact us for any questions, we will be happy to assist.
Email: info@charmssoul.com
Call: +852 61640905
  
@Charmssoul, we believe in charming every soul we deal with!
 
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